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If you are looking for help using Scales, please log in in to your account to contact us via Intercom, or reach out to our support team by email at support@scales.ai.
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Frequently Asked Questions
Who is Scales for?
Scales is an enterprise-first product built for growing teams and large organizations, and is best for use cases with over 50 people. Scales is, like the name suggests, more powerful the larger the organization. We built the product from the ground up to help our customers implement customized, people-first company strategy at scale.
We do not use Google or Microsoft, can we still use Scales?
Absolutely! For organizations not using Google or Microsoft, we provide an open source video alternative and user-based calendar integrations to deliver the same product experience. If you would like to request a new integration, please contact us.
Do you offer discounts for education?
Yes! Educational institutions receive a lifetime discount of 50% off of the regular cost of Scales. In addition, student and university alumni networks may use Scales for free forever.
I am an individual, how can I use Scales?
Scales is best for use cases with over 50 people. If you are interested in learning how you can use Scales to engage and grow your own community, please reach out to book a demo.
Is there a free version of Scales?
Scales is available for growing companies and enterprises on an annual subscription basis and we do not offer a free version of the product. Scales is available for free forever to non-profits, networks and communities. If you are one of them, please reach out to book a demo.
How much does Scales cost?
For growing companies and enterprise, the price of Scales is based on the size of your organization. We are currently offering discounted, early access pricing to our first year customers. The minimum annual cost is USD $4000 per year.
Do you offer monthly subscriptions?
Scales is designed to facilitate continuous engagement across companies, month after month. To ensure that we can deliver a positive impact for customers, we do not offer monthly subscriptions of our product. Scales is available on an annual or multi-year subscription basis. We are happy to speak to discuss specific solutions for organizational goals.
Do we have to pay more for certain features?
No you don't! We believe pricing should be simple and straightforward. Every feature that we build is available to all of our customers for the same price, and we are constantly looking for new ways to improve the product. If you have a feature idea or suggestion, please reach out to share with us!
Is your product GDPR compliant?
Yes. Scales data and services are hosted on servers located exclusively in the European Union. For more information on our GDPR practices or to contact our Data Protection Officer, please contact us at support@scales.ai.
What security practices do you have?
Scales is built upon the world-class security of Netlify and Heroku. We utilize Google OAuth for signing into our website, making Scales as secure as Google. Our web servers use HTTPS over SSL (TLS 1.3) to protect your data.
Do you share data with any third parties?
Scales only shares data with third party services given explicit permission in accordance with our Privacy Policy. Third party services are used to deliver our product services, support and product analytics to our customers.
Permissions and authentication practices
Access to user data is limited to authorized employees who require it for their job. Scales is served 100% over https. We have Single Sign-on (SSO) with Google and Microsoft to ensure access to cloud services is protected.
Create your own rules for strategic engagement
Designed for growing companies and enterprise. Free forever for communities and non-profits.
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